IT glitch slugs 78,000 Sydney motorists with incorrect charges
Posted On April 4, 2022
Transport for NSW is urgently trying to fix a mystery IT bug which slugged 78,000 Sydney motorists with incorrect road toll charges, just days after it emerged the same glitch hit 45,000 drivers with double charges.
Roads Minister Natalie Ward admitted a recent IT upgrade had caused “a second stuff up”, with the latest error even resulting in the new owners of some vehicles being charged with trips which had been made by previous owners.
Speaking to Ben Fordham on 2GB, Ms Ward said she was “furious” about the mistake which has now affected more than 120,000 E-Toll accounts, and she confirmed a review is underway.
“This cannot continue to happen,” she said.
In some instances, it was not just a simple case of refunding the money, Ms Ward explained, because the incorrect road toll charges had triggered a top-up payment on some drivers’ E-Toll accounts.
A top-up payment is automatically processed from a user’s bank account when their minimum E-Toll balance is breached.
“Those are being worked through,” Ms Ward said.
“I was furious when I found out about this second lot.”
Last month Transport for NSW was forced to apologise after a “system error” led to 45,000 customers being overcharged.
Customers were overcharged with “duplicate transactions”, meaning travelling on toll roads cost users double.
Ms Ward said the “majority” of customers have had incorrect charges refunded to their accounts.